Data deletion
Request account & data deletion
Use the link below to request deletion of your Doc Scanner account and associated data that we store on our servers.
Submit a deletion request
Use email or the secure form below. We will confirm once the request is completed.
Prefer not to email? Submit the request here and we will follow up to verify ownership.
What we delete
- Account profile data (email, settings, and identifiers).
- Cloud backups and synced document metadata stored on our servers.
- Device-linked analytics or crash identifiers associated with your account, where applicable.
Data stored locally on your device is removed when you delete the app or manually delete documents in the app.
What we may retain
We may retain limited records required for legal, tax, fraud prevention, or security obligations, and to resolve disputes. These records are kept only as long as required by law.
Verification & timeline
We may ask you to verify ownership of the account. Most requests are completed within 30 days. Subscription billing is managed by Apple or Google; cancel directly in your app store account if needed.